1. INTRODUCTION

Premium Rental Cars ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect when you book or rent a vehicle from us, how we use it, and the choices and rights you have.

2. INFORMATION WE COLLECT

Depending on your interaction with us, we may collect:

• Identity and contact details: name, address, telephone number, email address
• Driving credentials: driver's licence number, issuing authority, and date of birth
• Booking details: rental dates, pickup and return locations, and vehicle preferences
• Payment information necessary to process your booking and any deposit
• Correspondence you send to our customer service team

3. HOW WE USE YOUR INFORMATION

We use your personal data to:

• Process, manage, and fulfil your vehicle rental
• Verify your eligibility and identity
• Take payment and handle deposits, refunds, fines, and damages
• Communicate with you about your booking and provide customer support
• Comply with our legal and regulatory obligations

4. DISCLOSURE OF YOUR INFORMATION

With your consent, or as necessary to deliver the service you have requested, we may share limited data with:

• Our authorized payment provider (such as Raiffeisen Bank / RaiAccept) to process your payment securely
• Insurers, roadside assistance, or authorities in the event of an accident, breakdown, or traffic offence
• Public authorities and law enforcement where disclosure is required by law

Any third party that processes data on our behalf is required to keep it confidential and to use it only for the purpose for which it was shared.

5. PAYMENT CARD INFORMATION

Card payment details you enter at checkout are collected and processed directly by our authorized payment provider under its own privacy policy and security standards (including 3-D Secure). We do not receive or store your full card number or security code.

6. DATA RETENTION

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements, after which it is securely deleted or anonymised.

7. YOUR RIGHTS

Subject to applicable law, you have the right to access, correct, or request deletion of your personal data, to object to or restrict its processing, and to withdraw any consent you have given. To exercise these rights, please contact us using the details below.

8. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. CONTACT US (CUSTOMER SERVICE)

For any question, request, or complaint regarding your personal data or this Privacy Policy, please contact our customer service:

Premium Rental Cars
Phone: +355696000035
Email: info@premiumcars.al