1. ACCEPTANCE OF TERMS

By renting a vehicle from Premium Rental Cars ("Company", "we", "us"), you ("Customer", "Lessee", "you") agree to be bound by these Terms and Conditions. Please read them carefully before completing your rental.

2. ELIGIBILITY REQUIREMENTS

To rent a vehicle, you must:

• Be at least 21 years of age (25 years for premium and specialty vehicles)
• Hold a valid driver's license for at least one year
• Present valid government-issued identification
• Have a valid credit card in your name for the security deposit
• Meet our insurance requirements

3. RENTAL PERIOD

The rental period begins at the scheduled pickup time and ends at the scheduled return time as specified in your rental agreement. Extensions must be requested and approved in advance. Unauthorized extensions will incur additional charges.

4. AUTHORIZED DRIVERS

Only drivers listed on the rental agreement are authorized to operate the vehicle. All additional drivers must meet our eligibility requirements and be added to the rental agreement. There may be an additional fee for each additional driver.

5. VEHICLE USE RESTRICTIONS

The vehicle shall NOT be used:

• For commercial purposes including ride-sharing, delivery, or taxi services without prior authorization
• To transport passengers for hire
• For towing or pushing anything
• In any race, speed test, or competition
• To transport hazardous, illegal, or dangerous materials
• While under the influence of alcohol, drugs, or any impairing substance
• Outside the authorized geographic area
• On unpaved roads unless the vehicle is specifically designated for such use
• In violation of any law or regulation

6. FUEL POLICY

Vehicles are provided with a full tank of fuel and must be returned with a full tank. If the vehicle is returned with less fuel, you will be charged for refueling at the prevailing rate plus a service fee. Pre-paid fuel options may be available at the time of rental.

7. MILEAGE

Unless otherwise specified in your rental agreement, unlimited mileage is included. If a mileage limit applies, excess mileage will be charged at the rate specified in your agreement.

8. INSURANCE AND COVERAGE

Additional coverage options are available:

• Collision Damage Waiver (CDW): Limits your liability for damage to the rental vehicle
• Theft Protection: Covers loss due to theft of the vehicle
• Personal Effects Coverage: Covers personal belongings in the vehicle
• Supplemental Liability Protection: Additional liability coverage

9. DAMAGE AND LOSS RESPONSIBILITY

You are responsible for all damage to or loss of the vehicle during the rental period, regardless of fault, including:

• Collision damage
• Theft or vandalism
• Weather-related damage
• Tire, wheel, and undercarriage damage
• Windshield and glass damage
• Interior damage including smoke odors and stains
• Loss of use while the vehicle is being repaired

10. ACCIDENTS AND INCIDENTS

In case of any accident, theft, or damage:

• Contact local police immediately and obtain a police report
• Do not admit fault to any party
• Document the scene with photos if possible
• Collect information from all parties involved
• Notify us within 24 hours
• Complete an incident report form

11. VEHICLE RETURN

The vehicle must be returned to the specified location by the agreed date and time. Late returns will be charged at the applicable daily rate plus a late fee. The vehicle must be returned in the same condition as received, allowing for normal wear and tear. An inspection will be conducted at return.

12. TRAFFIC VIOLATIONS

You are responsible for all traffic violations, parking tickets, toll charges, and fines incurred during the rental period. An administrative fee will be charged for processing each violation.

13. PAYMENT AND ONLINE TRANSACTIONS

Rental charges, applicable taxes, deposits, and any additional fees are payable in the currency displayed at the time of booking. By confirming your booking you authorize us to charge the total amount due, together with any further charges that arise under these Terms (including fuel, damage, traffic violations, late return, and cleaning fees).

Online card payments may be processed securely through one of our authorized payment providers, such as Raiffeisen Bank (RaiAccept). The provider used will be shown to you at the payment step. Card transactions are protected by 3-D Secure (Visa Secure and Mastercard Identity Check). Your card details are handled directly by the payment provider under its own terms, which are shown to you at the payment step; we never receive or store your complete card number or security code.

Where a security deposit or pre-authorization applies, an amount may be held (blocked) on your card as described in the Security Deposit section below.

Approved refunds are returned to the original payment card. The time taken for a refund to appear on your statement depends on your card issuer and may take several business days. Eligibility for a refund, including any cancellation or no-show conditions, is determined by the cancellation policy and rates set out in your rental agreement.

14. CANCELLATION POLICY

• 48+ hours before pickup: Full refund
• 24-48 hours before pickup: 50% refund
• Less than 24 hours / No-show: No refund (one day rental charged)

15. SECURITY DEPOSIT

A security deposit will be authorized on your credit card at the time of pickup. This hold will be released within 7-14 business days after the vehicle is returned, provided there are no additional charges. The deposit amount varies based on the vehicle category and rental duration.

16. ROADSIDE ASSISTANCE

24/7 roadside assistance is included with your rental. In case of breakdown or emergency, contact us immediately. Assistance includes: flat tire change, jump start, lockout service, fuel delivery, and towing (if due to mechanical failure not caused by driver negligence).

17. PERSONAL BELONGINGS

We are not responsible for personal belongings left in the vehicle. Please check the vehicle thoroughly before returning it. Lost items found may be held for a limited time and a handling fee may apply.

18. PRIVACY

We collect and process your personal data in accordance with applicable privacy laws. Your information is used for: processing your rental, legal compliance, customer communication, and service improvement.

We do not sell your personal data, and we do not pass it on or make it known to third parties for their own purposes without your consent. We share it only as necessary to provide your rental (for example, with our authorized payment provider) or where required by law. Full details are set out in our Privacy Policy.

Card payment information you enter at checkout is collected and processed directly by our authorized payment provider (such as Raiffeisen Bank / RaiAccept) under its own privacy policy; we do not receive or store your full card details.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your rental. Our total liability shall not exceed the total rental charges paid.

20. GOVERNING LAW

These Terms and Conditions shall be governed by the laws of the jurisdiction where the rental originates. Any disputes shall be resolved in the courts of that jurisdiction.

21. AMENDMENTS

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting. The terms in effect at the time of your rental will apply to that rental.

22. CONTACT INFORMATION

For questions, concerns, or assistance:

Premium Rental Cars
Phone: +355696000035
Email: info@premiumcars.al